Privacy Policy
This Privacy Policy explains how WarmPath Digital LLC collects, uses, shares, and protects personal information when you visit our website, request a quote, book an inspection, or use our services.
WarmPath Digital LLC ("WarmPath Digital," "we," "us," or "our") respects your privacy. This Privacy Policy describes the types of information we collect, how we use it, with whom we share it, and the choices available to you.
By using our website or providing information to us, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit information to us.
01 Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information from third parties in limited circumstances.
Information You Provide Directly
- Contact information such as your name, email address, phone number, and mailing address.
- Property information such as your service address, driveway or walkway dimensions, surface type, and utility access details.
- Project information including your service preferences, timeline, budget range, and notes you provide in our quote or booking forms.
- Financing information such as your preferred term, approximate project amount, and the details you authorize us to share with our lending partners for pre-qualification.
- Communications such as emails, text messages, phone call notes, and any attachments you send to us.
Information Collected Automatically
- Device and browser information including IP address, browser type and version, operating system, and device type.
- Usage information such as pages viewed, time spent on pages, referring URLs, and click paths through our website.
- Approximate location derived from IP address, used to route your inquiry to the correct service area.
- Cookie and similar data as described in Section 3 below.
Information From Third Parties
- Lending partners may return pre-qualification results, rate tiers, and approval status to us when you authorize it.
- Review platforms and referral services may provide your name and contact information when you submit an inquiry through their platforms.
- Public records such as property records and permit filings that we may reference to verify a service address or confirm a required permit.
02 How We Use Information
We use the information we collect for the following purposes:
- To provide quotes and schedule inspections. We use your contact and property information to design a system, prepare a written estimate, and schedule an on-site visit.
- To perform installations and repairs. We use project and property details to complete the work, order materials, pull permits, and coordinate inspections.
- To process financing requests. When you request pre-qualification, we share the necessary information with our lending partners to obtain a decision.
- To communicate with you. We contact you by phone, email, or text about your inquiry, appointment, project status, warranty, or service visit.
- To provide customer support. We use your service history and system documentation to diagnose issues and honor warranty coverage.
- To improve our website and services. We analyze aggregate usage data to understand which pages are useful and where visitors may be experiencing difficulty.
- To comply with legal obligations. We retain and disclose information as required by law, including permit records and tax requirements.
- To prevent fraud and protect our rights. We may use information to detect and prevent fraudulent activity and to enforce our Terms of Service.
- To send marketing communications. If you opt in, we may send promotional emails or seasonal reminders. You can opt out at any time.
We do not sell your personal information. WarmPath Digital does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
03 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. When you first visit, a cookie banner asks for your consent to non-essential cookies.
Types of Cookies We Use
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Required for the website to function, including form submissions, security, and remembering your cookie choice. | No |
| Analytics | Help us understand which pages are visited and how visitors move through the site. Data is aggregated. | Yes |
| Functional | Remember your preferences, such as form data you have already entered, to improve your experience. | Yes |
| Marketing | Used only if you consent, to measure the effectiveness of our advertising campaigns. | Yes |
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. If you block strictly necessary cookies, some parts of the website, including forms, may not function correctly. For full details about the cookies we use and how to manage them, see our Cookie Policy.
04 How We Share Information
We share personal information only in the circumstances described below. We do not sell your data.
- Service providers. We share information with vendors who help us operate our business, including scheduling software, email and SMS providers, payment processors, and website hosting. These providers are contractually required to protect your information and use it only for the services they perform for us.
- Financing partners. If you request pre-qualification or financing, we share your information with our approved lending partners as described in Section 5.
- Permitting authorities. When a project requires a permit, we share the information required by your local building department to obtain and close the permit.
- Installation and service partners. In limited circumstances, such as a specialty repair outside our service area, we may refer your project to a vetted partner with your consent.
- Legal requirements. We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of WarmPath Digital, our clients, or others.
- Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any material change in ownership or use of your information.
05 Financing Partners
If you request pre-qualification or financing through our website, we share the information you provide with one or more approved lending partners. This sharing is done only with your authorization, which you provide by submitting our pre-qualification form and checking the consent box.
The lending partner's own privacy policy governs their use of your information. We encourage you to review it before submitting a full application. Our current lending partners may change over time, and we will identify the specific partner to you before sharing your information.
Soft pull only at pre-qualification. Pre-qualification does not affect your credit score. A hard credit pull occurs only if you choose to proceed with a full application, and that is disclosed to you before it happens.
06 Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, and as required by law or by our warranty obligations.
| Data Type | Retention Period |
|---|---|
| Website inquiry forms that do not result in a project | 24 months from last contact |
| Client project records, including system documentation | Duration of warranty plus 7 years |
| Warranty and service history | Duration of warranty plus 7 years |
| Financing pre-qualification information | Retained by the lending partner per their policy; we retain only the authorization record |
| Website analytics data | Aggregated and retained for up to 26 months |
| Tax and legal records | As required by applicable law, typically 7 years |
When retention periods end, we delete or anonymize the information in a secure manner.
07 Your Rights
Depending on where you live, you may have certain rights regarding your personal information. We honor the following rights for all of our clients and website visitors regardless of location, where reasonably practicable:
- Right to know. You may request a copy of the personal information we hold about you.
- Right to correct. You may request that we correct inaccurate or incomplete information.
- Right to delete. You may request that we delete your personal information, subject to legal and contractual retention requirements.
- Right to opt out of marketing. You may opt out of marketing emails by clicking the unsubscribe link in any email, or by contacting us directly.
- Right to opt out of the sale of personal information. We do not sell personal information, so there is nothing to opt out of.
- Right to non-discrimination. We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at [email protected] or call (612) 461-7966. We will verify your identity before responding and will respond within 45 days. In complex cases, we may extend that period by an additional 45 days and will notify you.
08 California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights. This section describes those rights and how to exercise them.
Categories of Information We Collect
In the past 12 months, we have collected the following categories of personal information:
- Identifiers such as name, email, phone number, and IP address
- Personal information categories under the California Customer Records statute, such as address and phone number
- Commercial information such as services requested and project history
- Internet activity such as browsing history on our website
- Geolocation data such as approximate location derived from IP address
- Professional or employment information if provided by you
- Inferences drawn from the above to understand your preferences
Your California Rights
- Right to know what personal information we collect, use, and disclose.
- Right to delete personal information we have collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA and CPRA.
- Right to limit the use of sensitive personal information. We do not collect sensitive personal information beyond what is necessary to deliver our services.
- Right to non-discrimination for exercising any of these rights.
How to Submit a Request
California residents may submit a request by emailing [email protected], calling (612) 461-7966, or writing to us at the address listed in Section 13. We will verify your identity using information we already have on file. An authorized agent may submit a request on your behalf with written authorization.
Do Not Sell My Personal Information
WarmPath Digital does not sell personal information. We do not have actual knowledge that we sell personal information of consumers under 16 years of age.
09 Security
We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using industry-standard TLS
- Access controls limiting employee access to personal information on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
- Secure storage of physical project records in our locked office
- Contractual data protection requirements for all service providers
No system is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.
10 Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have collected information from a minor, please contact us immediately at [email protected] and we will delete the information promptly.
11 Third-Party Links
Our website may contain links to third-party websites, including lending partners, review platforms, and mapping services. We are not responsible for the privacy practices of those websites. When you leave our site, we encourage you to review the privacy policy of any website you visit.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
Your continued use of our website after any change means you accept the updated policy. We encourage you to review this page periodically.
13 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
WarmPath Digital LLC
Attn: Privacy Officer
106 Bedford Street SE
Minneapolis, MN 55414
Email: [email protected]
Phone: (612) 461-7966
We respond to all privacy inquiries within 10 business days.