Warranty Coverage You Can Actually Rely On
Every WarmPath installation is backed by a written workmanship warranty plus manufacturer coverage on equipment and components. Here is exactly what is covered, for how long, and how to file a claim.
Coverage at a Glance
Three layers of protection on every installation. All coverage starts from the date the system is commissioned and activated.
Workmanship Warranty
Covers our labor and installation methods on new driveway, walkway, and parking pad installations. If a failure is caused by how we installed the system, we repair it at no cost.
Retrofit Workmanship
Same protection on retrofit installations. Retrofit projects use existing surfaces, so the workmanship window is shorter than a full new installation by design.
Repair Warranty
Every repair we perform carries a 12-month warranty on our labor and the specific parts we install. If the same issue recurs, we return at no cost.
Manufacturer Coverage
Boilers, pumps, tubing, heating cable, controls, and sensors carry manufacturer warranties ranging from five to twenty years depending on the brand and component.
What Is and Is Not Covered
We keep this list specific because vague warranty language helps no one. If you have a question about your specific situation, call us.
Covered Under Warranty
- Installation labor and methods on all new systems
- Defective heating cable or tubing from the manufacturer
- Boiler, pump, and valve failure within the manufacturer window
- Controller, thermostat, and sensor failures from defect
- Glycol leaks from installation-related faults
- Faulty electrical connections we installed
- Premature surface failure caused by improper base preparation
- Drainage issues caused by our grading or drainage design
- Zone valve and circulation component failure
- Workmanship issues discovered during the first two winters
Not Covered
- Damage from third parties (plowing, excavation, tree roots)
- Misuse of controls or unauthorized system modifications
- Failure to perform recommended annual maintenance on hydronic systems
- Electrical panel work done by other contractors
- Cosmetic hairline cracking unrelated to system function
- Damage from vehicle impact or heavy equipment
- Normal wear on consumable components
- Salt or chloride damage to cables or concrete
- Freeze damage caused by power loss or manual shutoff
- Improperly maintained drainage that later causes refreeze issues
Warranty by Service Type
Coverage terms vary slightly depending on what we installed. Here is the specific warranty on each service.
New Heated Driveway
Full hydronic or electric driveway installation, including boiler and controls.
- Full labor coverage on installation
- Base preparation and drainage work
- Boiler and pump manufacturer coverage
- Tubing or cable defect coverage
- Controls and sensor replacement on defect
- Free diagnostic visits for covered issues
Heated Walkway & Steps
Electric walkway system including steps, landing, and porch threshold.
- Full labor coverage on installation
- Heating mat and cable manufacturer coverage
- Step and riser heating coverage
- Controller and sensor replacement on defect
- Circuit fault diagnosis at no charge
- Free diagnostic visits for covered issues
Heated Parking Pad
Hydronic garage apron, turnaround, or multi-car pad installation.
- Full labor coverage on installation
- Multi-zone controls coverage
- Boiler and pump manufacturer coverage
- Channel drain integration coverage
- Tube layout and pressure integrity
- Free diagnostic visits for covered issues
Retrofit Installation
Thin-mat topping, saw-cut hydronic channels, or paver lift and relay.
- Full labor coverage on retrofit installation
- New topping and surface work
- Heating element manufacturer coverage
- Controls and sensor coverage
- Circuit and pressure integrity on our work
- Pre-existing surface condition excluded
How to File a Claim
Our claims process is deliberately simple. Most covered issues are resolved within two visits.
Contact Us
Call (612) 461-7966 or email [email protected] with your name, address, and a short description of the issue. If it is winter and the system is down, tell us immediately so we can prioritize dispatch.
Schedule Diagnosis
We schedule a diagnostic visit within two business days for warranty-covered concerns. Winter emergency calls are dispatched the same day when possible.
On-Site Assessment
Our technician performs a full diagnostic, identifies the fault, and determines whether it falls under warranty. You receive a written report either way.
Repair or Replacement
If the issue is covered, the visit, parts, and repair labor are all at no cost to you. We complete the work and verify the system before we leave.
Follow-Up Verification
We check back after the next snow event to confirm the repair held. Every repair carries its own 12-month warranty from the date of service.
Need to File a Warranty Claim?
Call our office directly or use the online booking form to schedule a diagnostic visit. Existing clients receive priority scheduling during winter months.
Warranty Transferability
If you sell your home, the remaining workmanship warranty on your installation transfers to the new owner at no cost. This is important because it protects the value of the improvement you paid for, and it gives buyers confidence that the system was installed properly.
To transfer coverage, the new owner simply needs to notify us within 30 days of closing with the property address and a copy of the sale documentation. We update our records and send written confirmation of the transferred warranty. There is no transfer fee.
- Transfer to new owner at no cost
- One notification within 30 days of closing
- Written confirmation issued to the new owner
- Remaining years carry over in full
- Manufacturer component warranties transfer independently
- System service history provided to new owner
Your Warranty Documents
Every client receives a complete documentation package at the end of installation. Keep these documents for future service or resale.
Workmanship Warranty Certificate
Signed certificate showing the coverage period, start date, and full terms of the labor warranty on your installation.
Manufacturer Registrations
Confirmation that every component with a manufacturer warranty has been registered in your name.
System Layout Drawing
A diagram showing tube or cable placement, zone boundaries, and control locations. Essential for any future repair.
Installation Photographs
Photos taken during installation, including the heating element before the surface was poured or laid.
Test Readings
Resistance readings and pressure test results recorded at installation. These are the baseline for any future diagnostic.
Maintenance Schedule
Recommended service intervals and the annual maintenance tasks required to keep your warranty valid.
Permit & Inspection Records
Copies of all permits pulled and inspection results from your local building department.
Service Contact Card
Direct line for warranty service, emergency dispatch, and account lookup.
Warranty Questions
Common questions about our coverage terms and how they work in practice.
Questions About Your Coverage?
Call our office to review your warranty or schedule a covered diagnostic visit. We are happy to walk you through the details.
Call (612) 461-7966 →